Shipping Policy
Delivered With Care,
Every Step Of The Way.
Every Step Of The Way.
We strive to deliver every order steadily, transparently and with the same attention to detail that goes into every garment we create.
◇ ORDER PROCESSING
Packed
Checked
Prepared
For You
Checked
Prepared
For You
After your order is successfully placed, our warehouse team carefully completes product picking, quality inspection, protective packaging and shipping label preparation within 24 business hours.
Every garment is individually inspected before leaving our warehouse to ensure it arrives in excellent condition.
During promotional events, inventory adjustments or holidays, processing may require additional time. We sincerely appreciate your patience and understanding.
Every garment is individually inspected before leaving our warehouse to ensure it arrives in excellent condition.
During promotional events, inventory adjustments or holidays, processing may require additional time. We sincerely appreciate your patience and understanding.
◇ SHIPPING PROMISE
"Every order is carefully prepared before it begins its journey."
◇ SHIPPING JOURNEY
From Our Warehouse
To Your Door
To Your Door
①
Packed
Quality inspection and secure packaging completed within 24 business hours.
②
Dispatched
Your parcel is collected by our international logistics partner.
③
In Transit
Estimated delivery time is 7–20 business days after dispatch.
④
Delivered
Track your shipment anytime until it safely reaches your destination.
◇ TRANSIT NOTICE
Shipping time begins after your parcel has been dispatched, not from the date your order is placed. Customs inspections, international transportation and local courier operations may occasionally affect delivery schedules.
◇ SHIPPING DETAILS
Transparent
Costs &
Reliable
Delivery
Costs &
Reliable
Delivery
01 Shipping Fee Calculation
Shipping charges are calculated automatically at checkout according to your delivery destination, parcel weight and package dimensions. The amount displayed during checkout is the final shipping cost for your order.
02 Warehouse Allocation
To improve delivery efficiency, our logistics system automatically selects the most suitable fulfillment warehouse based on your shipping address. This flexible allocation helps shorten transit routes and improve delivery reliability.
03 Customs & Import Duties
International shipments may be subject to customs inspections, import duties or local handling charges. These fees are determined by your local customs authority and are the responsibility of the recipient. We recommend checking your country's import regulations before placing an order.
◇ IMPORTANT INFORMATION
Import duties, customs clearance procedures and local regulations vary by country. While we closely monitor every shipment, customs processing is managed by local authorities and may occasionally extend delivery times beyond our estimated transit window.
◇ DELIVERY SUPPORT
Always
Tracking
Every
Journey
Tracking
Every
Journey
01 Delivery Address
Please carefully review your recipient name, shipping address and contact information before completing checkout. Incorrect or incomplete information may result in delayed delivery, returned parcels or additional shipping charges.
02 Shipping Responsibility
Once your parcel has been accepted by the carrier, we will actively assist with shipment-related inquiries and communicate with the logistics provider whenever necessary. If delivery issues are caused by inaccurate information provided during checkout, the resulting costs remain the responsibility of the recipient.
03 Customer Support
Need help tracking your shipment or understanding customs procedures? Our Live Chat is available 24/7, and you may also contact us via [email protected]. We aim to reply to all emails within 1–2 business days.
◇ OUR PROMISE
"We monitor every shipment with care, so you can shop with confidence."
◇ caliavia
Every Order.
Every Journey.
Every Delivery.
Every Journey.
Every Delivery.
From careful preparation to final delivery, we remain committed to providing a reliable and transparent shipping experience for every customer.
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